Frequently Asked Questions
Click the questions below for their answers.
About Monthly Minimum Toll Policy
- Q: What is the Monthly Minimum Toll Policy?
- Q: Why are you charging an Account Monthly Minimum Toll fee?
- Q: How much will you charge my account every month if I don’t meet the minimum required usage?
- Q: What if I want to close my account so I don’t have to pay the fee?
- Q: After I close my account, how long will it take to receive my refund for any unused toll credits?
Answers
About Monthly Minimum Toll Fees
- Q: What is the Monthly Minimum Toll Policy?
- A: Each South Bay Expressway FasTrak account is required to spend a minimum of $7 per month in tolls on South Bay Expressway, regardless of the number of transponders assigned to the account.
- Q: Why are you charging an Account Monthly Minimum Toll fee?
- A: SBX FasTrak accounts save our customers time and money, but they cost us money to service and maintain. When a SBX FasTrak account is rarely or never used, we still have to provide a FasTrak transponder and service the account through our Customer Service Center, website and other account services. Instead of asking other customers to subsidize these lower usage accounts through higher tolls, we think a Monthly Minimum Toll policy is fair to everyone. Our Monthly Minimum Toll policy is similar to policies in effect on other Southern California toll roads. For most customers, the $7 Monthly Minimum is equal to less than three, one-way trip per month. We hope that we can continue to provide you a safe and reliable trip when you use SBX and benefit from discounted tolls compared to cash.
- Q: How much will you charge my account every month if I did not meet the minimum required toll usage?
- A: If you spend $7 or more in SBX tolls in a calendar month, your account will not be charged a Monthly Minimum Toll fee. If your South Bay Expressway tolls are less than $7 for your account in any calendar month, your South Bay Expressway FasTrak account will be charged an Account Monthly Minimum Toll fee equal to the difference between the toll charges you used during the calendar month and $7. For example, if you spend $5 in tolls on South Bay Expressway during the calendar month your account will be charged an additional $2, so that you would meet the account Monthly Minimum. The Monthly Minimum Toll fee will appear on your account statement approximately 15 days after the close of the calendar month.
- Q: What if I want to close my account so I don’t have to pay the fee?
- A: Although we will miss having you as a FasTrak customer, you are welcome to close your account. We hope you will continue to enjoy the time saving benefits of SBX using our Automated Cash Machines. Remember that with FasTrak, you never have to stop to pay your toll and you save up to $2.25 per trip compared to paying cash. To close your FasTrak account and avoid charges as a result of the Monthly Minimum Toll policy, simply return your transponder(s) in good working condition either in person or by mail to our Customer Service Center by August 31, 2009; please also include a written request to close your account. We are located at 1129 La Media Road, San Diego, CA 92154 and are open from 9 a.m. until 6 p.m.
- Q: After I close my account, how long will it take to receive my refund for any unused toll credits?
- A: After you close your account and we receive your transponder(s), there is a waiting period of approximately three weeks in order to allow pending transactions to post. You will remain responsible for any payment of amounts you owe. Your toll account balance and transponder deposit(s), (if paid in advance) will be refunded to you, less any amounts owed to SBX in four to six weeks. You will see a credit on the card associated with your FasTrak Account or in some cases, may receive a check in the mail. Please make sure that all of your contact information is up to date upon closure of your account. Also note that all promotional deposits and credits are non-refundable.
