FAQ

About FasTrak

What is FasTrak®?

FasTrak® is an electronic toll collection system. A small electronic device called a transponder is placed on the inside of your vehicle's windshield. The transponder works together with electronic readers installed along the South Bay Expressway. When a FasTrak customer travels in a FasTrak lane, an overhead antenna reads the data stored in the FasTrak transponder and the toll is automatically deducted from the customer’s prepaid FasTrak account. FasTrak customers travel South Bay Expressway for up to 80% less than people who pay cash or use a credit card. FasTrak is fully electronic – no tollbooths or gates – and above all, there's no need to slow down or stop at tollbooths. Just drive on through!

 

How do I sign up for a FasTrak account?

Signing up for FasTrak couldn't be easier. Simply visit our Web site to complete the online application. To complete the application have a major credit card and the license plate numbers of your vehicles handy. The Web site will guide you through the application process. Or, call our friendly customer service representatives at (619) 661-7070 and open your account over the phone Monday through Friday from 8 a.m. to 5 p.m.

 

Why should I sign up today?

FasTrak is the easiest, most convenient and least expensive way to pay tolls on South Bay Expressway, allowing you to bypass tollbooths at full highway speeds. FasTrak customers travel South Bay Expressway for up to 80% less than people who pay cash or use a credit card.

Here’s how the savings add up:

Cash and credit trips $2 to $3.50
FasTrak trips $0.50 to $2.75
Save up to $2 per trip with FasTrak 
 

Are there special FasTrak promotions?

Open your prepaid FasTrak account today and enjoy discounted tolls ALL THE TIME. Save up to $2 per trip when you use FasTrak instead of cash or a credit card! Keep checking the Web site or contact the Customer Service Center at (619) 661-7070 to inquire about promotions.

 

How do I pay my toll?

Convenient automated cash and credit card machines are located at northbound entrance and southbound exit ramps on South Bay Expressway to make payments for your trips. Attendants also greet customers in our main tollbooths at the Otay Mesa Toll Plaza between 6 a.m. and 8 p.m. during weekdays, and they are happy to provide change and a receipt. At times when toll attendants are not on duty, or if you won’t be passing by the Otay Mesa Toll Plaza, simply toss your coins into the basket, insert dollar bills into the bill acceptor or swipe a credit card in the card reader, watch for the green light, and drive on through. Be sure to have exact change or a major credit card with you because no change is given by our automated cash machines.

If you fail to pay the required toll, you may receive a violation notice under California Vehicle Code §4770 or another applicable law. If a violation occurs, you will be subject to all fees, fines, and penalties as provided by law. The minimum penalty for nonpayment of a toll is $60.

If you didn’t pay your toll at an automated cash or credit card machine and do not have a FasTrak account, you can avoid getting a violation by utilizing our Pay-by-Plate payment options. Click here to see all you need to know about making a Pay-by-Plate payment.

 

Can I use my FasTrak Transponder in multiple vehicles?

Yes. You must register the license plate of each vehicle to your account beforehand and properly mount your transponder in your vehicle(s) windshield every time you use the South Bay Expressway or other FasTrak facility. An unregistered vehicle, improperly mounted or hidden transponder could result in violations or fees as well as citation from the California Highway Patrol. If you have multiple vehicles, SANDAG just made it cheaper for each one to have its own transponder.

Click here to find out more.

 

Can I use my FasTrak on other toll roads? How about the I-15 Express Lanes?

You can use FasTrak on any California toll road or bridge that displays the FasTrak symbol, including the I-15 Express Lanes and Orange County toll roads, such as the SR 73 and SR 91 — even the Golden Gate Bridge!

 

Can I buy a monthly or annual pass?

No. However, FasTrak users receive significantly discounted toll rates — and FasTrak also is the easiest way to pay tolls because there is no stopping. You sign up with a credit/debit card that allows your account to be replenished automatically when funds get low, so you never have to worry about carrying change. You can easily manage your account any time on the internet.

 

When will you charge my credit/debit card?

When you open your FasTrak account at South Bay Expressway with a credit or debit card, the card is charged $40 in prepaid tolls for accounts with up to two transponders. Additional transponders require an additional $20 each in prepaid tolls. When your balance reaches or falls below the minimum account balance, your credit/debit card will be charged a minimum of $40 or $20 per transponder, whichever is greater. For instance, if you have two transponders, your automatic re-bill amount would stay at $40. If you have three transponders, it will be set at $60. For questions specific to your account, please contact Customer Service.

 

Is there a monthly minimum usage requirement like other toll roads?

Yes. The minimum monthly toll requirement for most FasTrak customers who use South Bay Expressway is $4.50 ($3.50 per account plus $1 per transponder). Accounts with one transponder have their minimum toll set at $4.50, accounts with two are set at $5.50, accounts with three are set at $6.50, etc. FasTrak customers who use the South Bay Expressway or the I-15 Express Lanes both of which are operated by SANDAG receive credit toward their minimum monthly in tolls for usage of I-15 or SR 125.

Most account holders don't have to worry about the MMT because it amounts to around one trip per week. Those who are infrequent travelers will be charged the difference between their total amount of tolls used and the monthly minimum toll. For example, if you spend $3 in tolls on SBX during the calendar month and your minimum toll is $4.50, your account will be charged an additional $1.50 so that you will meet the account monthly minimum.

 

I just opened my account and received my transponder. Can I use it on other California toll roads right now?

Yes. Once you open a FasTrak account, you may use your South Bay Expressway FasTrak transponder on all other California toll roads and bridges displaying the FasTrak symbol.

 

After I close my FasTrak account, can I still use the South Bay Expressway?

Absolutely! We appreciate your business and hope that if you have the opportunity to use the South Bay Expressway in the future, you’ll choose to do so. You can pay for your tolls at our automated cash and credit card machines at the time of your trip, or you can take advantage of our Pay-by-Plate program and pay your toll within four business days. For more information about Pay-by-Plate, click here.

If you decide to close your FasTrak account, simply notify us that you want to close your account, return your FasTrak transponder in good condition, and we will be happy to refund the unused balance on your account (promotional credits are non-refundable).

 

How will I get my refund?

In the event you need a refund, a check will be mailed to the address associated with your FasTrak account, or applied to your credit card. It is important that we have your current address to be sure that you receive your refund. You may log in to your account through our Web site or call us at (619) 661-7070 to update your FasTrak account address. If the credit card associated with your FasTrak account is current and not expired, alternately, you may receive your refund directly back onto your credit or debit card in approximately four to six weeks (after we have allowed pending transactions to post).

 

When will I receive a refund?

Your account will be closed about two weeks after we receive your request and you have returned your transponder (or been charged for a lost transponder). This will allow any pending transactions to post. Many customers use South Bay Expressway and other toll roads, so closing the account too quickly may result in violation notices. Any remaining pre-paid toll balance will be refunded to you in four to six weeks. Note that promotional toll credits are non-refundable.

 

How do I close my account?

To begin your account closure process, we request you return your transponder(s) and include a note with your request to close your account. You can return transponders by certified mail or in person to 1129 La Media Road, San Diego, CA 92154. For returns in person, stop by Monday through Friday between 8 a.m. and 6 p.m. For returns via mail, we suggest using certified mail and insuring the package so you can track our receipt of your transponder and have protection if it is lost or damaged. Your FasTrak account will be assessed a $35 replacement fee per transponder if your transponder is not returned to the Customer Service Center in good condition.

 

What do I do if I buy a new car or need to add another vehicle to my account?

Please contact the Customer Service Center at (619) 661-7070 with the new license plate information. You also may log in to your FasTrak account and add the new vehicle information by visiting the "My Account" link at SBXthe125.com. If you are adding a vehicle to your account, you also may wish to request an additional transponder and install it in your second vehicle for easy use. You also may contact the Customer Service Center at (619) 661-7070 with the new license plate information and request any other updates at that time.

 

What happens if my transponder is damaged, lost, or stolen?

Please contact our Customer Service Center immediately to report a lost, damaged, or stolen transponder. You may also report it online at SBXthe125.com by logging in to your account at "My Account." Customers are responsible for the replacement of lost or stolen transponders. There is a $35 (interior transponder) or $50 (exterior transponder) fee for any lost, damaged, or stolen transponder. Once reported lost or stolen to the Customer Service Center, FasTrak customers will not be held responsible for unauthorized transactions.

 

What if I lose the credit card that is attached to my FasTrak account or want to replace the card on file with a different one?

Please contact the Customer Service Center as soon as possible and provide us with the new credit card number. We ask that you update this information as soon as possible. You may also update your credit card information at any time at SBXthe125.com by logging in to your account online at "My Account."

 

Can I manage my account online?

Yes, from the "My Account" page at SBXthe125.com you can:

  • Add or remove vehicles from your account
  • Modify or replace the credit card(s) used for replenishment of your account
  • Change your address and other contact information
  • Request additional transponders
  • Report and pay for lost or stolen transponders
  • View your monthly statement and recent transaction history
  • Send us an e-mail with questions or comments
  • View frequently asked questions
 

About South Bay Expressway

What is South Bay Expressway?

Tired of sitting in gridlock on South Bay roads and highways? South Bay Expressway provides a stress-free solution. The 10-mile express toll road extends from Otay Mesa Road/SR 905 in Otay Mesa near the international border north through eastern Chula Vista to SR 54 in Spring Valley. This connection gives drivers convenient access to Downtown, Sorrento Valley, Santee, I-8, and I-15, as well as Otay Mesa, Mexico, and more. The road provides a fast, reliable, scenic commute every time. South Bay Expressway is a first-class, four-lane express toll road that utilizes cutting-edge technologies, including FasTrak, an electronic toll collection system that allows customers to bypass toll plazas at full highway speeds – no stopping necessary.

Check out our maps.

 

Where will South Bay Expressway take me?

The 10-mile express toll road extends from Otay Mesa Road/SR 905 in Otay Mesa near the international border north through eastern Chula Vista to SR 54 in Spring Valley. This connection gives drivers convenient access to work and school as well as retail shopping, the Cricket Amphitheater, Mexico, and more. Whether you're headed to shopping, work or home, you'll find that South Bay Expressway is convenient and congestion free.

Check out our maps.

 

Where can I get on and off the Expressway?

You may enter South Bay Expressway from the north at SR 54 and at Otay Mesa Road/SR 905 from the south. The Expressway also features several convenient on/off ramps located at San Miguel Ranch Road, East H Street, Otay Lakes Road/Telegraph Canyon Road, Olympic Parkway, and Birch Road. At each of these locations, you can use FasTrak to pay the toll electronically or stop and pay with cash or a credit card.

Check out our maps

 

Where can I find South Bay Expressway's Privacy Policy?

Read the South Bay Expressway Privacy Policy here.

 

About SANDAG Acquisition of SR 125 Toll Road

How is SANDAG changing the toll structure?

As of June 30, 2012, all tolls on the facility have been reduced. FasTrak tolls dropped by 25 percent to 40 percent depending on the trip. The new tolls range from 50 cents to $2.75 for FasTrak users and from $2 to $3.50 for cash and credit card users. To quickly and easily determine your toll, use our Toll Calculator on the right side of this Web page.

 

What determined the amounts of the toll reductions?

The SANDAG business plan has determined the toll reduction schedule. The plan balanced toll reductions against generating enough revenue to pay for operations and maintenance, debt service, future improvements, and contingencies.

 

Will SANDAG reduce the FasTrak monthly minimum toll amount?

As of June 30, SANDAG has reduced the monthly minimum toll amount for most SR 125 FasTrak customers from $7 to $4.50 ($3.50 per account plus $1 for each transponder), similar to I-15. For example, accounts with one transponder will have their minimum toll set at $4.50, accounts with two are set at $5.50, accounts with three are set at $6.50, etc.

Most account holders don't have to worry about the MMT because it amounts to around one trip per week. Those who are infrequent travelers will be charged the difference between their total amount of tolls used and the monthly minimum toll. For example, if you spend $3 in tolls on SBX during the calendar month and your minimum toll is $4.50, your account will be charged an additional $1.50 so that you will meet the account monthly minimum.

 

Will SANDAG reduce the FasTrak account opening and replenishment amounts?

As of June 30, SANDAG has reduced the FasTrak account establishment and replenishment amounts for customers with more than one transponder per account. For those customers with more than one transponder, instead of the $40 per transponder replenishment amount, it is now $20 per transponder. (Accounts with just one transponder will continue with the minimum replenishment amount of $40.) Existing customers with multiple transponders can contact customer service by e-mail or phone to change their replenishment level to the new structure.

 

Is there a chance that SANDAG will completely eliminate the tolls on SR 125?

At this point, there are no plans to completely eliminate the tolls on SR 125 until the franchise agreement with the State of California runs out in 2042.

 

How does SANDAG expect to lower the tolls on the road and still successfully operate the business?

SANDAG has different goals than the previous operators of the facility, which were private, for-profit entities. The primary goal of SANDAG, which is a government agency, is to improve mobility in the region. The agency will set toll rates to achieve that goal, while at the same time making sure to cover the cost of operating and maintaining the road, along with paying off the remaining debt.

 

How will lowering tolls on SR 125 improve mobility in South County?

Reduced tolls are expected to attract more users to SR 125, relieving congestion on Interstate 805 and nearby streets.

 

How much did SANDAG pay for the toll facility?

SANDAG purchased the asset for $341.5 million — roughly one-third of what a private consortium spent to build the toll road.

 

Who is the new owner of the lease to operate the toll road on SR 125?

The San Diego Association of Governments (SANDAG) has purchased the lease to operate the toll road. SANDAG is a regional government agency that conducts — among many other initiatives — long-range transportation planning and implementation in San Diego County. The acquisition transaction closed on December 21, 2011.

 

Who now operates the toll road on SR 125?

The San Diego Association of Governments (SANDAG) is directly managing operation of the facility.

 

How can I find out more information about SANDAG?

Visit the SANDAG Web site at Sandag.org

 

About Tolling

Why is it a toll road?

South Bay Expressway is a “user financed” transportation facility where the costs to build and maintain the road are primarily paid for by the people who use it. Instead of solely relying on tax dollars, it is financed, built, operated, and maintained with tolls collected from drivers who choose to use it to save time and reduce stress in their daily lives.

Because it was initially built as a toll road, it was possible to bring the SR 125 toll road into service decades earlier than would have been possible relying on tax dollars.

 

How long will the South Bay Expressway be a toll road?

At this point, there are no plans to completely eliminate the tolls on South Bay Expressway until the franchise agreement with the State of California runs out in 2042.

 

About Toll Fees

How much are the tolls on South Bay Expressway?

Tolls are based on your entry and exit points and the number of axles on your vehicle. For 2-axle vehicles with FasTrak range from 50 cents to $2.75. To quickly and easily determine the toll for trucks and other commercial vehicles, or for the cash or credit card toll, use our convenient Toll Calculator on the right side of this Web page.

 

How were toll amounts determined?

Extensive modeling was done to determine the toll structure. The goal is to offer the public the lowest tolls possible while still maintaining the financial viability of the facility. Enough revenue needs to be generated from tolls to cover the cost of operating and maintaining the road, along with paying off the debt associated with acquiring the facility and setting aside funds for future improvements.

 

What is the toll for trucks and other commercial vehicles?

Tolls vary based on your entry and exit point and the number of axles on your vehicle. Vehicles with three or more axles pay two times the two-axle toll rate. To quickly and easily determine the toll for trucks and commercial vehicles, or for the cash or credit card toll, use our Toll Calculator on the right side of this Web page.

 

What is the toll for RVs, cars towing trailers and motorcycles?

Tolls vary based on your entry and exit point and the number of axles on your vehicle. Motorcycles pay the same toll as other two-axle vehicles.

Vehicles towing trailers (such as boat trailers) and RVs pay according to the number of axles. Vehicles with three or more axles pay two times the two-axle toll rate. To quickly and easily determine the toll, use our Toll Calculator on the right side of this Web page.

 

Do carpoolers and environmentally friendly vehicles pay a toll?

Yes. South Bay Expressway is a toll road, and all drivers and vehicles choosing to use the road must pay a toll. Tolls are based on your entry and exit point and the number of axles on your vehicle. To quickly and easily determine your toll, use our Toll Calculator on the right side of this Web page.

 

What discounts are available to residents?

By opening a FasTrak account and paying your toll electronically, you receive a significant discount over paying your tolls with cash or credit card on South Bay Expressway.

The FasTrak toll for short trips within Chula Vista cost only 50 cents.

 

How much are the cash and credit card tolls?

Cash and credit card customers will find the toll amounts printed on the automated cash and credit card machines at the entrances and exits to the South Bay Expressway. Cash and credit card tolls for two-axle vehicles (autos, light trucks, and motorcycles) on South Bay Expressway range from $2.00 to $3.50. Vehicles with three or more axles pay two times the two-axle toll rate.

To calculate the correct toll, use our Toll Calculator on the right side of this Web page.

 

What happens if I do not pay the toll?

If you fail to pay the toll, a violation notice will be issued to the registered owner of the vehicle. You can avoid a violation with our new Pay-by-Plate payment option for your South Bay Expressway trips. Click here to view our Pay-by-Plate section. If you receive a violation, the minimum penalty for nonpayment of a toll is $60 plus the amount of the toll and any applicable fees under California Vehicle Code §4770 and any other applicable law. If a violation occurs, you will be subject to all fees, fines, and penalties as provided by law.

 

I didn't have the correct change to pay the toll. What do I do?

If you couldn’t or didn’t pay at the automated cash or credit card machine, you can avoid receiving a violation with our Pay-by-Plate option for your South Bay Expressway trips. Note that Pay-by-Plate tolls are $2 higher per trip than cash or credit card tolls and must be paid within four business days.

You can: 1) make a Pay-by-Plate payment using our Web site by clicking here; 2) make a Pay-by-Plate payment using an envelope available at the automated cash machines and sent via mail; 3) make a Pay-by-Plate payment by calling the South Bay Expressway Customer Service Center at (619) 661-7070; 4) walk into the Customer Service Center located at 1129 La Media Road, San Diego, CA 92154 and pay in person Monday through Friday, 8 a.m. – 6 p.m. If you fail to pay the required toll, you will receive a violation notice under California Vehicle Code §4770 and any other applicable law. If a violation occurs, you will be subject to all fees, fines, and penalties as provided by law. The minimum penalty for nonpayment of a toll is $60.

 

I paid the toll but I received a violation notice in the mail. What do I do?

Please follow the specific instructions on the Notice of Toll Evasion for resolving a dispute.

 

The automated cash or credit card machine was not working properly. I called from the machine and was told to drive through. Why did I receive a violation notice?

Occasionally, customers will experience problems using the automated cash or credit card machines. When this happens, customers should be directed to pay their toll using the Pay by Plate feature. Follow any verbal instruction you are given, and if you receive a violation notice, call our Customer Service Center at (619) 661-7070.

 

I have a FasTrak account. Why did I get I violation?

If you have a valid FasTrak account, we apologize for themountingInstructions inconvenience. There are a number of reasons why you may have received a notice:

  • Is your transponder mounted as outlined in the instruction sheet?
  • Did you update your vehicle license plate information?
  • Is your account current with an available pre-paid toll balance?

If you answered "Yes" to these questions then contact the Customer Service Center at (619) 661-7070.

 

What happens if I don't pay the fine?

Failure to pay the toll violation penalty will result in escalating toll penalties and may result in a hold being placed on your vehicle registration at the Department of Motor Vehicles.

 

What is Pay-by-Plate

About Pay-by-Plate

Pay-by-Plate allows users to pay for their trips after using the South Bay Expressway when they couldn’t or didn’t pay at the time of the trip. For example, if a driver got on the road and then realized he did not have cash or a credit card, he could still drive on the facility, and then use Pay-by-Plate afterward to pay the toll and avoid a fine for toll violation. It is important that if you plan to use the Pay-by-Plate program, travel on the toll road is in the cash/credit lanes and not the full speed FasTrak lanes for pre-paid customers.

Please also note that South Bay Expressway does not mail bills to customers for the trips they have taken on the Expressway.

 

What are South Bay Expressway's Terms and Conditions for Pay-by-Plate?

South Bay Expressway’s Pay-by-Plate Terms and Conditions require that customers pay their tolls within four business days of taking the trip on South Bay Expressway. WE DO NOT MAIL BILLS FOR TOLLS TO CUSTOMERS. IT IS YOUR RESPONSIBILITY TO REPORT AND PAY FOR YOUR TRIP. If a customer fails to pay for his toll within four business days, he will be in violation and will be subject to a $60 minimum penalty. SBX has a separate toll schedule for Pay-by-Plate tolls that is $2 higher per trip than cash or credit card tolls. It’s easy to pay your Pay-by-Plate tolls on our Web site at SBXthe125.com.

 

What information do I need to provide to use your Pay-by-Plate payment option?

Whether you are utilizing our Pay-by-Plate option via the internet, mail, phone, or paying in person, you’ll need the following:

  • Your name, phone number, and e-mail address.
  • Vehicle license plate number and number of axles.
  • The date, time, and direction of your trip(s) and ramp locations where you entered and exited the South Bay Expressway.
  • Payment information
 

What happens if I don't know my entrance/exit points or entered them incorrectly?

If you are unsure of your entrance and exit points, you should choose “unknown.” This means that you will be charged the full toll fare as if you had travelled the full length of the South Bay Expressway from SR 54 through the Otay Mesa Toll Plaza. If you do plan on using the Pay-by-Plate payment option in the future, be sure to make a note of the information you need to process your toll payment.

 

What is the Pay-by-Plate toll schedule?

Click here to see the current Pay-by-Plate toll schedule.

 

Can I close my FasTrak account and use your Pay-by-Plate payment option?

Yes, but that is not recommended. Pay-by-Plate is intended for occasional users to avoid receiving a violation because they were unable to pay at the time they used the road. Closing your FasTrak account to solely use our Pay-by-Plate option would cost you more than using your FasTrak account. FasTrak is the easiest, least expensive, and most convenient way to pay tolls on South Bay Expressway, allowing you to bypass tollbooths at full highway speeds. FasTrak customers also receive significantly discounted toll rates. You can close your FasTrak account with us at any time. If you use the South Bay Expressway even a few times per month, we suggest you keep your FasTrak account open.

 

About Toll Violations

Tips on how to avoid a violation

1. Keep your account information current at all times.

Be sure to keep your account information current. This includes your banking or credit card information and vehicle license plate numbers (either removing or adding vehicles). You can access and manage your FasTrak account at SBXthe125.com in the "My Account" section. If you have additional questions or would like to speak with a customer service representative, call us at (619) 661-7070.

2. Always mount your transponder on your windshield.

Make sure your transponder is properly mounted to your windshield for proper reading each time you use any toll road. The California Highway Patrol is authorized under the California Vehicle Code to cite drivers who fail to properly mount their transponders to the windshield.

3. Don't ignore other agency violation notices.

If you receive a violation notice from any another California toll agency (I-15 Express Lanes, SR 73, 91 Express Lanes, etc.), correct it immediately. You need to resolve the violation directly with that agency by following the instructions on the toll violation notice. And remember, delays in payment can result in additional fees. Unfortunately, South Bay Expressway cannot resolve a violation from another toll authority

4. Add rental cars to your FasTrak account.

If you are a FasTrak customer and will be driving a rental car for any reason, be sure to add the rental car license plate information to your FasTrak account so you don't receive a violation notice.

 

Why did I receive a violation notice?

A violation occurs anytime you travel South Bay Expressway without making a proper payment by cash/credit card, through your valid FasTrak account, or by not making a Pay-by-Plate payment within four business days of your trip. When this happens, a violation will be issued to the registered owner of the vehicle. The minimum penalty for nonpayment of a toll is $60 plus the amount of the toll and any applicable fees. If you fail to pay the required toll, you may receive a violation notice under California Vehicle Code §40254. Follow the instructions on the violation notice and mail payment within 21 days to: South Bay Expressway Customer Service Center, 1129 La Media Road, San Diego, CA 92154.

If you fail to respond to the violation notice, an additional fine may be assessed and a hold may be placed on your vehicle registration by the Department of Motor Vehicles (CVC§4770 and §40267).

 

What is the fine for a toll road violation?

Each violation is assessed a $60 fine on top of the toll amount due. For example, if your toll was $2.50, you will be required to pay the $60 fine plus the $2.50 toll for a total of $62.50.

If you fail to respond to the violation notice, an additional fine may be assessed and a hold may be placed on your vehicle registration at the Department of Motor Vehicles (CVC§4770 and §40267).

 

How can I dispute a violation?

Follow the instructions on the violation notice and return by mail within 21 days to avoid further fines and penalties. We will investigate the circumstances and provide the results by mail.

If you are not satisfied with the results of the initial investigation, you can request an administrative review within 15 days of the postmark date of the results of the initial investigation. The procedures for administrative review and appeal are set forth in California Vehicle Code, §40255 and §40256.

 

How many days do I have to respond to the violation notice?

If you receive a violation notice:

  • Your full payment must be received by the due date on the notice to avoid additional fees and penalties.
  • If you are disputing the violation notice, your violation amount will remain at the amount due at the time of receipt until a decision has been rendered. If your dispute is rejected, you will have seven days or until the violation payment due date, whichever is greater, to pay or request an administrative hearing to avoid additional penalties or fees.
 

I am a South Bay Expressway FasTrak customer but I received a violation notice. What do I do? Who do I contact?

If you are a FasTrak customer and have received a violation notice(s), the reason for this could be:

  • The transponder is not mounted properly.
  • The transponder has been reported lost or stolen.
  • Your FasTrak account has insufficient funds, or your credit card has expired.
  • The transponder is malfunctioning.
  • You have not registered your vehicle license plate. If you have recently purchased a new vehicle or have a rental, be sure to add the license plate number to your account by calling the Customer Service Center at (619) 661-7070 or going online at SBXthe125.com.

If you are a FasTrak customer and received a violation notice, call the Customer Service Center at (619) 661-7070. For faster processing, please have your violation reference number(s) and FasTrak account number ready – these numbers are located at the top of your violation notice.

 

I received a violation notice. How do I pay the fine?

Follow the instructions on the violation notice. If you are paying by mail, the payment must be received within 21 days at: South Bay Expressway Customer Service Center, 1129 La Media Road, San Diego, CA 92154. You may also pay your violation in person at the Customer Service Center Monday through Friday, 9 a.m. — 6 p.m.

 

My violation notice didn’t arrive at my address. Where is it?

Current addresses may not be on file with the DMV. All violations are required to be sent to the vehicle’s registered owner’s address on file with the Department of Motor Vehicles. If the mail is returned undeliverable with a forwarding address, the mailer will be forwarded to that address. If no forwarding address is available, the violation may not be received. It is the registered owner’s responsibility to update their address at the DMV and is a separate update than that of a Driver’s License. Updating a Driver’s License will not update your vehicle registration information. Please contact the Department of Motor Vehicles to update any information related to vehicle registration. http://www.dmv.ca.gov/pubs/vctop/d17/vc40254.htm

 

I am a FasTrak customer through another agency and I received a violation notice from South Bay Expressway. What do I do?

If you have a FasTrak account with another agency, the reason for the violation may be:

  • The transponder is not mounted properly.
  • The transponder has been reported lost or stolen.
  • The FasTrak account is in insufficient funds status, or the associated credit card has expired.
  • Your license plate needs to be added to your FasTrak account.

We recommend you first contact the agency with whom you opened your account and make sure your information is up-to-date. For faster processing, please have your violation reference number(s) and FasTrak account number ready — these numbers are located at the top of your violation notice.

 

I am a South Bay Expressway FasTrak customer and I received a violation notice from another toll agency. What do I do?

If you receive a violation notice from another California toll agency such as SR 73 or the 91 Express Lanes, you need to resolve the violation directly with that agency by following the instructions on the toll violation notice. Unfortunately, South Bay Expressway cannot resolve a violation from another toll authority. To prevent future violations:

  • Make sure your FasTrak account is updated with current information, including any new vehicle license plates and credit card information.
  • Make sure your transponder is properly mounted to your windshield. The CHP is authorized under the California Vehicle Code to cite drivers who fail to properly mount their transponders to the windshield.
 

How can South Bay Expressway put a hold on my DMV vehicle registration?

South Bay Expressway has an agreement with the Department of Motor Vehicles and is authorized to enforce vehicle registration holds by the California Vehicle Code, §40255 and §40256.

 

My violations are on DMV Hold. How long do I have to wait for the registration holds to be lifted so I can get my tags from the DMV?

Most registration holds will be lifted within one week but may take up to 30 days. If the violation total was paid by check to South Bay Expressway directly, there is a minimum two-week hold placed on check payments to allow them to clear. We will attempt to remove holds once the two-week hold period has passed and the check payment has cleared. We recommend paying vehicle registration fees on time and registered owners wishing to receive their registration tags at the time of vehicle registration payment may also pay the DMV directly to do so. SANDAG and LGBS will not assume responsibility for any late fees assessed through the DMV for failure to pay vehicle registration fees on time.

 

Do rental vehicles have to pay tolls?

Yes. All vehicles traveling South Bay Expressway must pay the proper toll. If you are a FasTrak customer, contact the Customer Service Center to add a rental vehicle to your account. Make sure to remove the vehicle from your account once your rental period expires.

 

How do rental vehicle drivers receive violations?

South Bay Expressway will contact the rental company to locate the person who rented the vehicle at the time the violation occurred and acquire the renter's name and mailing address.

 

Miscellaneous Questions about South Bay Expressway

Who maintains and polices the road?

Our priority is to provide a safe, well-maintained road for our customers. We contract with Caltrans to perform regular inspections of the facility, and with the California Highway Patrol to provide routine patrol services and incident management. Daily periodic maintenance is done through a combination of SANDAG staff, Caltrans forces and qualified contractors.

 

Are bicycles allowed on South Bay Expressway?

South Bay Expressway is open for bicycle use between Birch Road and SR 905 only. Cyclists are to remain within the white painted, striped lines while traveling and are never allowed on South Bay Expressway north of the Birch Road interchange. Motorists are advised, as always, to drive with caution.

 

Are trucks allowed to use the road?

Yes. South Bay Expressway provides a reliable, stress-free ride for cars and commercial vehicles, including trucks. The Expressway has been designed to accommodate trucks.

 

Clean Slate Program

What is Clean Slate?

Clean Slate was a discounted violation recovery program that permitted individuals with open violations on South Bay Expressway to resolve them for a significantly reduced amount. Once all toll(s) and violation(s) were paid, drivers became eligible to become FasTrak® customers and save up to 80% off cash/credit tolls; license plate registration is required. There was an overwhelming, positive response to Clean Slate and over 16,000 violations were resolved as a result of this one-time offer to get a Clean Slate and continue to enjoy the benefits of congestion-free travel on the South Bay Expressway.

 

Will Clean Slate be offered again in the future?

No. Clean Slate was a one-time program offered by the San Diego Association of Governments (SANDAG) as new operators of the South Bay Expressway.

 

Questions?

Who do I call if I have questions?

We want to hear from you! For information on signing up for FasTrak or other questions, visit the Contact Us page of SBXthe125.com or call the Customer Service Center at (619) 661-7070.

 


 

 

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(619) 661-7070

Customer Service Hours
Phone: M-F, 8am - 5pm
Walk-In: M-F, 8am - 6pm