Payment Locations

All exits when traveling southbound and all entrances when traveling northbound have an automated cash and credit card machine for paying your tolls. Please be prepared to pay upon your entrance to the toll road if you are traveling north and that you are prepared to pay upon your exit of the toll road when traveling south. Cash or credit card payment is required and only those drivers traveling through the Otay Mesa toll plaza may see a toll attendant between the hours of 6 a.m. to 8 p.m., Monday through Friday. Please be prepared to pay with exact change at the automated cash and credit card machines as they do not provide change. For added convenience, credit card machines are available at all locations to pay your toll.

Missed a toll payment? No problem! Call or logon to our Web site to make a Pay-by-Plate payment within four business days of your trip. Click here for details.


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Customer Service

(619) 661-7070

Customer Service Hours
Phone: M-F, 8am - 5pm
Walk-In: M-F, 8am - 6pm

Important Information about our Customer Service Center

In observance of Labor Day, the Customer Service Center will be closed on Monday, September 7, 2015. We will resume normal business hours on our next business day.

Also note there will be no Toll Attendants on duty at the Otay Mesa Toll Plaza on Labor Day. Cash-paying travelers should plan accordingly as Automated Cash Machines take exact change only. Payment may also be made by credit card at the machines. We apologize for any inconvenience.


In July, the Interactive Voice Response (IVR) and telephone prompts changed. Please listen and choose carefully when you call the Customer Service Center.