Privacy Policy

SANDAG wants to assure you that it respects your privacy and the confidentiality of your personal information. That is why SANDAG collects only the information that is needed to serve you and administer our programs. SANDAG follows the principles outlined below, which are in accordance with practices for customer privacy and data protection in the State of California.

The effective date of this policy is July 11, 2015.

SANDAG Privacy Policy for Collection, Management, and Storage of Personal Information

Política de Privacidad para la Recopilación, Manejo y Almacenamiento de Información Personal

 

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Customer Service

(619) 661-7070

Customer Service Hours
Phone: M-F, 8am - 5pm
Walk-In: M-F, 8am - 6pm

Important Information about our Customer Service Center

In observance of Labor Day, the Customer Service Center will be closed on Monday, September 7, 2015. We will resume normal business hours on our next business day.

Also note there will be no Toll Attendants on duty at the Otay Mesa Toll Plaza on Labor Day. Cash-paying travelers should plan accordingly as Automated Cash Machines take exact change only. Payment may also be made by credit card at the machines. We apologize for any inconvenience.

 

In July, the Interactive Voice Response (IVR) and telephone prompts changed. Please listen and choose carefully when you call the Customer Service Center.