Terms of Use

Disclaimer

The information on this website is provided for informational purposes only. We make no warranties about the accuracy, reliability or completeness of the material on this website. South Bay Expressway (SBX), AND ITS GENERAL PARTNER, CALIFORNIA TRANSPORTATION VENTURES, INC. ("CTV") DISCLAIM ALL IMPLIED OR EXPRESS WARRANTIES CONCERNING THE INFORMATION ON THIS WEBSITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR RELIABILITY.

Copyright

The materials on this website are owned by SBX, CTV or third parties who have granted rights of use to SBX and/or CTV and are copyrighted by SBX and/or CTV. You are granted the limited right to access and make personal, non-commercial use of the materials on this website. Any other use is strictly prohibited.

Privacy Policy

We do not disclose personal information to any third parties, except for vendors hired by us to handle mailings (and email campaigns) we may send to you after you register your personal information with us. We do not use cookies to collect information about our visitors.

This privacy notice discloses the privacy practices for (www.southbayexpressway.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Personal Information Collected

South Bay Expressway collects personal information to facilitate enrollment processing, account maintenance and to better serve South Bay Expressway accounts. Examples of personal information include a South Bay Expressway user name, address, telephone number, e-mail address, credit card number and expiration date, license plate number or other information that personally identifies South Bay Expressway users.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

How Personal Information is Used

Personal information will only be used by South Bay Expressway for the purpose of administering a South Bay Expressway user's account and managing the South Bay Expressway operations. In the course of administering South Bay Expressway accounts, South Bay Expressway may disclose personal information to third-party service providers for the purpose of operating the South Bay Expressway program (e.g., DMV, municipal courts, account processors or collection agencies); otherwise, personal information will not be disclosed to third parties, except as required by law or ordered by a court of competent jurisdiction. Information about a South Bay Expressway user's use of the system, but which does not personally identify a user, may be disclosed to others to generate statistical reports for the purpose of managing the South Bay Expressway operation.

Unless you ask us not to, we may contact you via e-mail in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

South Bay Expressway users retain the right to review and edit all of their personal information pertaining to their accounts, whether stored electronically or on paper. Personal information can be reviewed and edited online under the My Account section of the website. In addition, you can do the following at any time by contacting us via the e-mail address or telephone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We require any third-party service providers that receive personally identifiable information from us to treat such information in the same manner.

We reserve the right to change our Privacy Policy at any time with any changes effective when posted on this website. This policy was last revised and is effective 2007-04-04

Links to Other Websites

As an accommodation, we include links to other websites on our website. We have no control over the content or privacy policies of these websites and encourage you to familiarize yourself with the terms of use and privacy policies of these third-party websites.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

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Customer Service

(619) 661-7070

Customer Service Hours
Phone: M-F, 8am - 5pm
Walk-In: M-F, 8am - 6pm
 

Important Information about our Customer Service Center

The Customer Service Center will be temporarily closed Wednesday, April 23, 2014 from 2:00 – 3:30 p.m. for a team meeting. We will reopen at 3:30 p.m.  We apologize for any inconvenience.